Articles
EXPLORING THE NATURE OF LONG-TERM BUYER-SELLER RELATIONSHIPS IN THE WESTERN AUSTRALIAN NURSERY INDUSTRY
Article number
655_1
Pages
17 – 26
Language
English
Abstract
While both wholesale and retail nurseries describe their relationship with their preferred trading partner favourably, wholesalers perceive retail nurseries as being less trustworthy and more likely to act opportunistically.
In what is becoming an increasingly competitive industry, while neither partner is willing to make relationship-specific investments, wholesalers are more likely to adapt to their retail customers demands.
Contrary to expectations, retail nurseries generally believe that they were more dependent on their preferred wholesale supplier, suggesting that there was a marked difference in the quality of the plants offered by alternative suppliers.
Consequently, favourable past outcomes and satisfaction with previous interactions are the primary motives for relational continuation.
In what is becoming an increasingly competitive industry, while neither partner is willing to make relationship-specific investments, wholesalers are more likely to adapt to their retail customers demands.
Contrary to expectations, retail nurseries generally believe that they were more dependent on their preferred wholesale supplier, suggesting that there was a marked difference in the quality of the plants offered by alternative suppliers.
Consequently, favourable past outcomes and satisfaction with previous interactions are the primary motives for relational continuation.
Authors
P.J. Batt, J. Miller
Keywords
relational marketing, satisfaction, trust, dependence
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